- Do we ship internationally?
Yes! We have shipped bags to every continent on the planet!
- How do you ship bags?
We ship all domestic bags with either UPS or USPS. All international bags will be shipped USPS unless another option is specified. Any other shipping arrangement will be at the expense of the customer.
- How much is shipping?
Shipping depends on where it’s going and how big your bag is. For international orders, there may be tariffs and taxes for importing goods. These fees vary by country and we have no way of anticipating what these may be, so we won't be able to include them in your shipping cost.
- How do I check on the status of my order?
You can shoot us an email, if you are interested. The only problem is the more time we spend on the phone, the less time we have to work on bags. If you can be patient, that would be much appreciated!
- How long will shipping take?
This also depends on how far away you are and what method of shipping you select. Most domestic shipments take between 2 and 5 days (ship time).
- Will I get a tracking number?
You will receive a tracking number via email. Once the packages leave our shop (with the correct address) we are no longer liable for them. We will do what we can if there is any problem, but most of the time the shipping company is more helpful than we are. Please contact us if you haven't gotten a shipping number sent to your email and we'll track it down for you!
Custom Projects/ Sponsorship/Jobs
- I have an idea for a custom bag, will you make it for me?
We have designed all of our bags to be able to accommodate almost any specific need that you can think of. We pride ourselves on making versatile bags. At this time we are not taking any custom orders. We have our hands full with the daily amount of orders and projects. Thank you for understanding.
If you are looking for custom product design, prototyping and consulting you're in luck! We have launched our sister company that specializes in soft good design and prototyping. Please visit our website and learn about how we can help you!
- Will you sponsor my event?
We love to sponsor events. But more specifically we love sponsoring charity events. Please give us plenty of notice! Again, we are very busy and we need plenty of notice. Just send us an email with your race flyer and all of your contact info (including shipping address) and we will do what we can.
- Are you hiring or accepting interns?
We are always accepting resumes. Unlike many companies we keep these on file! Normally we run on a really small staff. However, our need fluctuates by season, so we love to have a bunch of options to choose from. We only ask that people stop by and show us some stuff that they have made.
- Do you have discounts for rescue/fire/ranger/messengers?
Contact us directly. Our main concern is getting people people gear that will use it.
- I own a bike shop. Can we carry Seagull products in our shop?
Yes you can! We love to personally work with shops to get product in throughout the year. You can contacts us for wholesale pricing, catalogues, promotional materials and upcoming product releases for your shop. We also have Sales Representatives in several locations, so if you'd like to see one of our bags in person, we can work something out!
- Return policy
If you have a problem with your bag, let us know. Keep in mind the size of our bags. Some of them are very large! Please, look at the sizes, and look at the pictures. Most sizing shots were taken on a 6 ft tall man.
There are NO returns on custom bags. We try and work with you at every step to make sure that your custom bag is exactly what you want. Please be very specific with your art, or custom features through the ordering process.
-OH NO! I broke a buckle. What should I do?
We offer replacements buckles, strap savers and sets. Order HERE
Our bags are covered against any manufacturing errors. Anything that is stitched by us is covered excluding "normal wear and tear". Send it back in and we will stitch it up and send it back. You must contact us first! Significant modifications to the product made by the customer may void the warranty (this is assessed on a case by case basis). If you have a problem with your bag that is our fault, let us know and we will take care of it. If you happen to be riding home from the bar and take a nasty spill and land in a pile of razors blades, we will try our best to work with you to take care of any damage.